CUSTOMER CARE

#TransformationChallenge


THEN (2018) NOW (2020)
Staff = 2 Staff = 12
Clients:
Atlantic LNG
Massy Distribution
Clients:
All Brokerage Customers
All Freight Customers
Project Customers
Responsible for communicating solely to brokerage customers. Bridging communication between 5 departments to our customers on a daily business.
100 emails per person per day. 1500 emails per person per day.
Odoo • A picture with a caption