CUSTOMER CARE
#TransformationChallenge
| THEN (2018) | NOW (2020) |
| Staff = 2 | Staff = 12 |
| Clients: Atlantic LNG Massy Distribution |
Clients: All Brokerage Customers All Freight Customers Project Customers |
| Responsible for communicating solely to brokerage customers. | Bridging communication between 5 departments to our customers on a daily business. |
| 100 emails per person per day. | 1500 emails per person per day. |